Scan Right Policy

Do you ever look at your shopping receipt after the fact and say “Ugh.  The price on the shelf for that was $2.00 not $2.25?”  Or as the cashier scans your item do you notice that something is not right but you don’t want to speak up and make the people behind you mad because afterall, it is only a difference of a few cents?

Depending on your store, you should speak up for your incorrectly rung item.  Many grocery stores have a scan right policy that states if the item does not ring up at the correct price you get it for free!  If you bought more than one item that rings up incorrectly you generally get the first item for free and the price adjusted to the correct price on the rest of the items.  So the item that you noticed was cents different between the shelf tag and register could really add up to be several dollars back in your wallet.

Today I was performing a mystery shop at a grocery store.  I try to keep my total around what I will get reimbursed.  My total seemed about $2 higher than I had mentally calculated.  It turns out that I was charged $4.99 for my single red pepper rather than $4.99/lb, which was a $2.70 difference.  I definitely wanted my $2.70 back but did a happy dance when I remembered I was going to receive the whole $4.99.  The customer service lady quickly investigated the matter and handed me back the $4.99 that I was charged plus the $0.35 sales tax!  Peppers certainly taste better when they are free.

It is definitely worth it to know your store’s coupon and scan right policies!